Company Policy

Shiv Ganga Caterers Pvt Ltd has always believed in setting up standard processes and methodologies for the delivery of its services to every client, and we continue to do so with every passing day. Based on our working methods and operating procedures, we have defined a self governing company policy with regards to terms of use of this website as well as our services. The policy also covers all aspects related to health, safety, and environment, which are involved during the completion of orders provided by clients.

  • All orders and service contracts are accepted under the name of Shiv Ganga Caterers Pvt Ltd, and the company owns the right to change, modify, and cancel such agreements due to various unforeseen reasons.
  • The payment terms decided by Shiv Ganga Caterers Pvt Ltd are to be strictly adhered to by the client, failing which Shiv Ganga owns the rights to either revoke acceptance of the contract or pursue legal actions in cases where it becomes necessary.
  • Shiv Ganga promotes the development of trust between our team and our clients, and in view of that, we assure complete transparency from our side with regard to the way our services are delivered. We believe in building long tern association with you.
  • Any complaint or feedback relating to the services that you have availed from Shiv Ganga Caterers Pvt Ltd can be communicated to our Management Team, which is headed by our MD, Mr Pravesh Amin. We will ensure that your complaints are looked into, and your feedback is considered.
  • The health and safety of our client and their guests is our topmost priority and we have established robust processes to ensure that our services are compliant with the related norms defined for the food, catering, and hospitality sector.
  • Our employees are paid in line with the latest market trends. They are assessed for their performance over a period of time and provided with appraisals and promotions based on it. We have developed a company where our employees work in a conducive and encouraging environment.
  • The raw material used by Shiv Ganga Caterers Pvt Ltd in preparing food for events and corporate contracts are procured from related vendors and are of a premium quality. We do not compromise on bye quality of any catering supplies to earn a quick buck as the faith of our clients in our services is priceless to us.
  • We endeavor to provide optimum customer service levels and always look to achieve excellence in our operations. Customer satisfaction is our motto and we work hard to sustain our reputation by serving you well.
  • This website is a mouthpiece of Shiv Ganga Caterers Pvt Ltd and is strictly an informational website which provides details of got various services. We have included a contact form that you can use to know more about us.
  • The rights for three images and content mentioned on the website are a property of Shiv Ganga Caterers Pvt Ltd and any violence of the copyrights is considered as a criminal act, punishable under the relevant information protection laws.

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